Business Hours:  Our phone lines are open 8:00am to 5:00pm Monday through Friday mountain time.  After hours, you may leave a message on our voice mail system, fax your order or use our secure online order form.

Shipping:  Most orders are shipped the same day placed if received by 3:00pm mountain time.  If there will be a delay in your shipment, you will be notified with an estimated ship date.  We ship via Fed Ex including ground, express and international shipping options.  If you use our online ordering system, your shipping charges will be estimated during that process.  Please note that occasionally your shipping charge may vary from that shown on the online system due to limitations for odd sized items such as axles.  Your actual charges are calculated based on the actual Fed Ex charge plus a small handling fee.  PLEASE note that we cannot deliver to PO Boxes.  Actual physical address information is required.  If you receive an item that was damaged in shipment, please notify us immediately and retain all of the packaging materials.  Damage/loss claims must be filed with our carrier within 14 days of shipment.  If you do not receive your package, the same limitations apply, so please let us know if you do not have your package within 1 week of placing the order.

Returns:  If you are not satisfied with a product purchased from us, please call or email us to arrange for return.  All returns must be requested within 30 days of receipt.  The parts must be in new, unused condition.  Once a part is installed on your kart it is used and not returnable.  A copy of the original Shockwave Karting invoice must accompany the returned product.  Returned products must be properly packaged and insured.  Freight collect packages will not be accepted, so please contact us first.

Special Orders:  All sales are final on special orders.  Certain special orders may require prepayment of all or a portion of the invoice.  Special orders include custom, made-to-order products.  Shockwave Karting may offer modifications to our standard product line to suit your individual needs.  Custom modifications are considered special order products.  Certain items such as driving suits are special order items as well.

Warranty:  Shockwave Karting warranties all of its products to be free of manufacturing defects.  Any defective item will be accepted for refund or replacement if returned within 30 days of shipment.  All used items are sold "as is" with no warranties of any kind.  Please see our return policy above.

Disclaimer:  Shockwave Karting is not responsible for the use or application of any of our products.  Karting is a  dangerous sport requiring the use of high performance parts in a highly stressed environment.  Participation in this sport and use of our parts is at your own risk.  Always use proper safety equipment when operating a kart.  Serious injury including death may result from karting activities.  The user of Shockwave Karting products assumes all risks associated with the use of our products.  Shockwave Karting makes no real or implied warranties of the suitability of our products for any karting application.